There is no such thing as free shipping. Most companies will charge more at the beginning to get their shipping cost covered by adding to the original price of the product. Here at ACS, we have an honest, up front, low cost shipping policy, where we look for the cheapest shipping options for our customers. If the shipping costs are calculated too high we will refund the difference.Shipping costs will always depend on the destination. Due to the intensive processing, inspecting, and handcrafted nature of our products, we have a minimum 5-7 business day delay between the order date and ship date. If you need your order sooner than this, please call us at: 888-374-5250 and we will expedite your order, if possible. When shipping outside the United States, ACS Home & Work is not responsible for the duties and taxes needed for the shipment. ACS Home & Work will send out email confirmations and updates regarding your order. However, due to various factors (spam filters, etc.), our emails don’t always make it to you. We do our best to keep you always in the loop concerning your order. If you have any concerns regarding your orders, please contact us.
Your satisfaction is important to us! If you are not happy with your order for any reason, you may return it within 30 days for a refund on the product. Item(s) must be unused, in original condition and the return must include your receipt or your name and invoice number so we can accurately locate, and credit your order. We will charge a 10% restocking fee.
If you find the merchandise is defective such that the life or durability of the product is compromised, we will pay return shipping. Please contact us for a return tag.
Ship to: ACS 5241 Edgeway Dr, Ste A, Allendale, MI 49401
Our customary policy for those who order by phone, is to apply your refund as a credit to your account, to be used toward future purchases. If you would prefer a cash refund, please let us know. If you ordered online, you will receive a refund on your credit card, or via PayPal